Frequently Asked Questions
WHERE ARE YOU LOCATED? We are located HERE in Michigan's central lower peninsula, a short drive from Midland MI
DO YOU SHIP? Not at this time
WHAT'S THE ORDERING/PICKUP PROCESS?
- Create an online account making sure to include your phone number/street address/payment preference, otherwise our website will not allow you to create an order
- Find your favorites, select the quantity and "add to cart". The dollar amount listed is an estimate based on the average weight of each cut
- Note any special requests in the Customer Comments Section
- Click on "Place Order" then keep an eye on your inbox for our "Order Confirmation" email. If you do not receive this email, it's likely because your phone number/address is missing from your customer profile and you will need to provide this information before we can continue
- Once your order is packed, it will be adjusted to reflect the actual weight of each product. Unless your account is set to "pay at pickup", the card you have on file will be charged and you'll receive an "Order Packed" email. Orders containing 1/4 Bundle or more must be picked up by appointment. For all other orders, if JNelson Farms has been selected as your pickup location then the Order Packed email is your cue to swing by the farm at your convenience and collect your order from the order pickup freezer located inside the Market building
- Order pickup schedule will be determined by the location you selected as your default location. Orders containing 1/4 Bundle or more must be picked up by appointment (text your first name, the words "bundle pickup" and your proposed day/time to Jon at 989-859-9670). All other on-farm pickups will be available dawn till dusk seven days a week from our little white Market building. Birch Run and Oak Park pickups follow a monthly schedule
WHAT FORMS OF PAYMENT DO YOU ACCEPT? We are happy to accept cash/check for those who wish to pay at pickup. We also accept debit/credit cards online and have provided a Venmo QR Code in the Market for cash & carry items. For smaller purchases, there is a money jar on the shelf to the right of the egg fridge. Since you trust us with the food you're putting into your bodies, we trust you to leave some cash for small purchases
HOW DO I REDEEM MY GIFT CARD(S)? On the upper righthand side of the task menu hover over "Account" and then select "Redeem Gift Card" from the drop-down menu. Enter the alpha-numeric code written on the back of your gift card. For further assistance with gift cards, text your name and a photo of the code to 989-430-4269
DO YOU ACCEPT SNAP BENEFITS? Not yet, but we are currently working on it!
HOW DO I UPDATE MY PAYMENT INFORMATION? On the upper righthand side of the task menu hover over "Account" and then select "My Account" from the drop-down menu. Select "Credit Cards" from the side menu. You can also add a card during checkout by locating "payment details" on the left side of your screen, and selecting "Add Card"
HOW OFTEN AND WHERE DO YOU BUTCHER? We have beef processed year-round at The Cut in Rosebush and/or Ebel's in Falmouth, both are USDA inspected facilities as is required by law for farms selling meat to the public
ARE YOU LICENSED TO SELL FARM PRODUCTS? We are licensed by the Michigan Department of Agriculture & Rural Development as a Retail Food Establishment. Our egg-washing facility is a licensed commercial kitchen space
DO I HAVE TO PROVIDE CUT INSTRUCTIONS TO THE BUTCHER? You do not have to provide cut instructions nor do you have to pick up your beef at the processor, we do all of that for you!
HOW THICK ARE YOUR STEAKS? Our individual steaks are 1" thick and for those fellow foodies who enjoy a thick tenderloin steak, our whole tenderloins (aka tenderloin roast) can be purchased and you can slice them just the way you like!
HOW MUCH DO YOUR ROASTS WEIGH? Our roasts average 3-4 lbs each
WHAT PERCENTAGE FAT IS YOUR GROUND BEEF? We do not add fat to our ground beef so the only fat present is that which naturally occurs in an individual animal (our processors tell us it’s approximately 80% beef and 20% fat (80/20). One chef told us that our burger “eats like a steak”!
WHAT INGREDIENTS ARE IN YOUR SPECIALTY PRODUCTS? To view a list of ingredients in our snack stick, summer sausage, kippered beef, vienna franks and bratwurst please visit our online store and click on the product photos
DOES PRODUCT COME FRESH OR FROZEN? All of our beef products come back to us from the processor(s) frozen and are immediately stored in our industrial cold storage. Ground beef chubs and miscellaneous bones are the only products that are not vacuum packed
HOW MANY COOLERS DO I NEED TO PICK UP MY 1/4 BUNDLE? It takes approximately two 48-quart coolers to hold a JNelson Farms 1/4 Bundle
WHAT'S THE MINIMUM ORDER? There is no minimum order. Order as little or as much as you'd like!
WHAT'S YOUR DEFINITION OF "GRASSFED AND GRASS FINISHED"? JNelson Farms beef will always be grass-fed and grass-finished. We strongly adhere to a zero grain protocol for various nutritional, environmental and philosophical reasons. We encourage our customers to become educated on the specifics of Grass-fed Vs. Grass-Finished beef
THE PRODUCT I WANT IS SOLD OUT, HOW LONG BEFORE YOU RESTOCK? Restocking varies by product and customers can either keep checking the website or request to be put on our waitlist by submitting a Waitlist Request. A link to the form is conveniently located on the store menu
WHAT'S INCLUDED IN A JNELSON FARMS BEEF BUNDLE? To view the contents of our beef bundles, visit our online store and click on the product photo
DO YOU GIVE FARM TOURS? We love to talk about regenerative agriculture! To arrange a farm tour, please contact either Jon Nelson (Owner) at 989-859-9670 or Mike Vogtmann (Owner) at 989-928-0175
DO YOU SELL HAY? No, we have a lot of mouths to feed!
DO YOU USE ANTIBIOTICS, GROWTH HORMONES OR VACCINATIONS? We never use growth hormones nor do we vaccinate cattle. Careful breed selection and attention to the genetics of our herd has resulted in animals that thrive on pasture year-round and live free from the respiratory problems that can plague cattle raised indoors/in confinement. That said, we also strive to raise livestock humanely and sometimes it becomes necessary to seek veterinary care (including antibiotics). On the rare occasion that an animal requires antibiotics, careful record-keeping makes it possible for us to track tag numbers/treated cattle and keep them out of the inventory we offer to customers who value a "zero antibiotic" product
DO YOU SPRAY YOUR PASTURES? JNelson Farms protocol is zero use of chemical sprays on the land we manage
DO YOU SELL LIVE CATTLE? For inquiries about bulls, cows, bred heifers, butcher cattle, stockers, cow-calf pairs, and/or calves, please contact either Jon Nelson (Owner) at 989-859-9670 or Mike Vogtmann (Owner) at 989-928-0175
DO YOU OFFER ANY FUNDRAISING/DONATION OPTIONS? To see if your group qualifies for our fundraising option(s), please contact Jon at 989-859-9670
IS WHOLESALE PRICING AVAILABLE? Our wholesale pricing is based on order volume and frequency. To see if your business qualifies, please contact either Jon Nelson (Owner) at 989-859-9670 or Mike Vogtmann (Owner) at 989-928-0175
